A series of posters and videos have been launched by a train operator to further promote the assistance it offers to passengers with disabilities.
The 'This Is Me' campaign by Southern features a number of the operator’s disabled passengers talking about the assistance they receive when travelling and what this allows them to do. Their feedback has been put together on posters, leaflets and a webpage that includes further details, as well as a video of the individuals and their feedback on the service.
Southern is promoting a number of messages with the campaign. They include:
- In 2014, Southern staff provided booked assistance for almost 10,000 passenger journeys
- Over 90% of Southern stations have a form of step free access
- Southern is investing over £1 million improving the accessibility of stations this year
The feedback and thoughts of the individuals have now been included in Southern’s training package for new staff.
David C S Bartlett - 10/06/2015 10:17
The real problem seems to me to be the fact that Transport for London are doing a lot to bring in level boarding by various means and I have been monitoring what is happening with Crossrail. There are stations with humps, there are platforms level with the train all along - eg Dalston Junction where I live - and there are the new District and Metropolitan trains designed to align flush boarding with the existing platform heights Yet on Network Rail there appears to be not the same effort. It is the flush boarding which is the critical feature for an individual to be truly independent.