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Transport Focus - Page 2

News

Passengers value the human touch, says watchdog

Passengers still value human interaction despite the new technology introduced by the rail industry, according to new research released by Transport Focus.

10 Feb
News

VIDEO: Transport Focus passenger survey

Passengers were asked what they think of railway staff services and how they add to journey experience

9 Feb
News

TF releases three smart ticketing reports

Transport Focus (TF) has released three new reports on different aspects of smart ticketing.

28 Jan
News

Hull Trains tops passenger satisfaction table

Hull Trains tops Transport Focus’ Autumn 2015 National Rail Passenger Survey, with 97% of passengers claiming to be satisfied with their experience.

27 Jan
GWR 43138 stands at London Marylebone on December 27, with the 0932 to Swansea. PAUL WINTER.
News

New report sheds light on impact of service disruption

Train operating companies must work harder to give passengers information on service disruptions clearly, early and often.

1 Jan
News

VIDEO: Transport Focus response to Spending Review

Passenger Director David Sidebottom of Transport Focus reacts to the Autumn statement/spending review

25 Nov
News

Trams score highly for passenger satisfaction

Edinburgh system garners most positive response.

8 Apr
News

Passenger Focus now Transport Focus

Organisation broadens remit to represent motorway users.

1 Apr
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